AptEdge announces $11M raise to power the future of customer care with AnswerGPT™
NEW: The Power of Generative AI in Enhancing Customer Support
NEW: AptEdge Featured in Silicon Angle
Acceleration Economy: AptEdge Capitalizes on Generative AI to Transform Customer Service
Use Cases
Prevent Escalation
GPT powered answers for immediate tier 1 resolution, reducing escalation up to 35%
Ticket Volume Reduction
GPT powered answers to automate and deflect support cases, leading to 30% more agent productivity
Improved Resolution Time
GPT powered answers to improve first contact resolutions and average handle time by 40%
Improved CSAT
GPT powered answers creating smarter agents for better customer experience
Technology
GPT Answer Engine
Instant answers for immediate tier 1 resolution, reducing escalation up to 35%
Edge Automation
Automate and deflect repetitive support issues, leading to 30% more agent productivity
Predictive Analytics
Improve first contact resolutions and average handle time with accurate answers by up to 40%
GPT Powered
AptEdge is building the industry first “Answer Engine” powered by Generative AI
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An AI/Hyperautomation Guidebook written in collaboration with Acceleration Economy
AptEdge is easy to use, works out of the box, and can be set up in minutes.
