Make Knowledge Actionable for Customer Care
AptEdge is using its proprietary AI and workflow to orchestrate the disparate knowledge systems used by customer care, IT support, and service desk teams to activate knowledge through search and automation.
Answers powered by Generative AI connect disparate systems, including knowledge bases, ticketing platforms, project trackers, and social channels, to bring the most relevant answers. Available via a web interface or embedded in common platforms such as Salesforce, Zendesk, and ServiceNow. AptEdge's proprietary machine learning brings the industry's most accurate results in real time.
AptEdge Edge Automation identifies common trends in support cases and tickets linked into resolutions. Using Edge Automation, a support team can lower ticket/support volumes by grouping common tickets for immediate deflection and reduce escalations by assigning tickets to the right team members. Additionally, product team and executives gain key insights into trends impacting CSAT and feature requests.
AptEdge Analytics provides a holistic view of the health of the support environment by pulling in knowledge sources from multiple platforms. Understand themes and trends by customer, product, or ticket type over time to drive efficiency and key business insights.
Sr. Director, Global Customer Support
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