AptEdge Insights

Take a deeper dive into the future of GPT powered Customer Care with webinars, blogs, events, and more.

Prevent Escalations: Train Your Technical Customer Support Agents

Aakrit Prasad

Jun. 11, 2024

Prevent Escalations: Train Your Technical Customer Support Agents

The Value of a Stable Three-Legged Stool: Elevating Customer Support and Experience in B2B Technology

Gerald Hastie

May. 29, 2024

The Value of a Stable Three-Legged Stool: Elevating Customer Support and Experience in B2B Technology

Zendesk Relate 2024 | Insights from Aakrit Prasad. CEO, AptEdge.

Aakrit Prasad

Apr. 26, 2024

Zendesk Relate 2024 | Insights from Aakrit Prasad. CEO, AptEdge.

From Cost Center to Revenue Driver: The Transformative Role of AI in Customer Support

Aakrit Prasad

Feb. 07, 2024

From Cost Center to Revenue Driver: The Transformative Role of AI in Customer Support

AI Copilot Explained: What is AI Copilot and How do they work?

Aakrit Prasad

Jan. 20, 2024

AI Copilot Explained: What is AI Copilot and How do they work?

AI Copilot for Customer Service Agents Support

Aakrit Prasad

Jan. 20, 2024

AI Copilot for Customer Service Agents Support

Retrieval Augmented Generation for LLM Hallucinations

Aakrit Prasad

Jan. 04, 2024

Retrieval Augmented Generation for LLM Hallucinations

Retrieval Augmented Generation: Future of Customer Support

Aakrit Prasad

Jan. 04, 2024

Retrieval Augmented Generation: Future of Customer Support

What is Retrieval Augmented Generation?

Aakrit Prasad

Jan. 04, 2024

What is Retrieval Augmented Generation?

Retrieval Augmented Generation (RAG) Glossaries

Aakrit Prasad

Dec. 08, 2023

Retrieval Augmented Generation (RAG) Glossaries

How to Maximize Zendesk Customer Support Efficiency?

Aakrit Prasad

Dec. 06, 2023

How to Maximize Zendesk Customer Support Efficiency?

A Guide to Using ChatGPT for Customer Support

Aakrit Prasad

Nov. 27, 2023

A Guide to Using ChatGPT for Customer Support

The Impact of AI in B2B and B2C Customer Support

Aakrit Prasad

Nov. 24, 2023

The Impact of AI in B2B and B2C Customer Support

Navigating Challenges and Future Trends in Customer Service

Aakrit Prasad

Nov. 24, 2023

Navigating Challenges and Future Trends in Customer Service

The Benefits of Automating Customer Support for Business Success

Aakrit Prasad

Oct. 20, 2023

The Benefits of Automating Customer Support for Business Success

Unleashing the Power of Generative AI to Improve Customer Satisfaction

Aakrit Prasad

Sep. 28, 2023

Unleashing the Power of Generative AI to Improve Customer Satisfaction

6 Proven Strategies to reduce customer wait times

Aakrit Prasad

Sep. 19, 2023

6 Proven Strategies to reduce customer wait times

The Power of Generative AI: How It Can Reduce Churn Rate

Aakrit Prasad

Sep. 19, 2023

The Power of Generative AI: How It Can Reduce Churn Rate

How AI is Revolutionizing Customer Retention Strategies

Pete Lee

Sep. 04, 2023

How AI is Revolutionizing Customer Retention Strategies

How Generative AI is Transforming Customer Support?

Aakrit Prasad

Aug. 18, 2023

How Generative AI is Transforming Customer Support?

Implementing 5 Tactical Ticket Deflection Approaches in Customer Support

Aakrit Prasad

Jul. 17, 2023

Implementing 5 Tactical Ticket Deflection Approaches in Customer Support

Understanding Call Deflection: What is it and How Does it Work?

Pete Lee

Jul. 11, 2023

Understanding Call Deflection: What is it and How Does it Work?

Top 5 Benefits of Customer Service Knowledge Management - AptEdge

Nick Delzio

Jul. 11, 2023

Top 5 Benefits of Customer Service Knowledge Management - AptEdge

How Answer GPT Enhances the Customer Experience?

Adrian Valenzuela

Jul. 07, 2023

How Answer GPT Enhances the Customer Experience?

5 customer service escalation process templates

Adrian Valenzuela

Jun. 27, 2023

5 customer service escalation process templates

The 10 Important Customer Service Expectations & How to Meet Them

Nick Delzio

Jun. 21, 2023

The 10 Important Customer Service Expectations & How to Meet Them

How is AI Revolutionizing Customer Experience Management?

Adrian Valenzuela

Jun. 20, 2023

How is AI Revolutionizing Customer Experience Management?

AptEdge Closes Seed Round of $11M on Stage 2 Capital

Aakrit Prasad

Jun. 19, 2023

AptEdge Closes Seed Round of $11M on Stage 2 Capital

What is escalation and de-escalation and their purpose in customer support?

Aakrit Prasad

Jun. 14, 2023

What is escalation and de-escalation and their purpose in customer support?

What are the ethical implications of using GPT in customer service?

Pete Lee

Jun. 13, 2023

What are the ethical implications of using GPT in customer service?

7 Strategies for Your Business to Leverage in Customer Service

Adrian Valenzuela

Jun. 06, 2023

7 Strategies for Your Business to Leverage in Customer Service

How GPT Empowers Enterprise Customer Experience Transformation

Aakrit Prasad

Jun. 06, 2023

How GPT Empowers Enterprise Customer Experience Transformation

The Impact of Automation and Technology on Streamlining Ticket Escalations

Pete Lee

Jun. 05, 2023

The Impact of Automation and Technology on Streamlining Ticket Escalations

The Future of Knowledge Management: Top Trends in 2023

Aakrit Prasad

Jun. 01, 2023

The Future of Knowledge Management: Top Trends in 2023

7 Best Practices for Service Desk Escalation Management

Pete Lee

May. 31, 2023

7 Best Practices for Service Desk Escalation Management

5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score

Aakrit Prasad

May. 23, 2023

5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score

The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes

Pete Lee

May. 23, 2023

The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes

How to Improve Efficiency without Sacrificing Quality in Average Handle Time

Pete Lee

May. 19, 2023

How to Improve Efficiency without Sacrificing Quality in Average Handle Time

The Role of Technology in Improving Agent Productivity in Call Centers

Aakrit Prasad

May. 09, 2023

The Role of Technology in Improving Agent Productivity in Call Centers

How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction

Pete Lee

May. 09, 2023

How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction

Escalation Management: Benefits of Using Customer Data

Aakrit Prasad

May. 02, 2023

Escalation Management: Benefits of Using Customer Data

Answer engines and the role of emotional intelligence in customer support

Pete Lee

May. 02, 2023

Answer engines and the role of emotional intelligence in customer support

The Importance of Escalation Management for Customer Retention and Business Expansion

Aakrit Prasad

Apr. 25, 2023

The Importance of Escalation Management for Customer Retention and Business Expansion

How Answer Engines Can Transform Customer Support in the Telecom Sectors

Pete Lee

Apr. 25, 2023

How Answer Engines Can Transform Customer Support in the Telecom Sectors

How Data Privacy and Security in Answer Engines for Customer Support are Critical

Pete Lee

Apr. 18, 2023

How Data Privacy and Security in Answer Engines for Customer Support are Critical

AptEdge and Hexagon: A Partnership for Streamlining Customer Support

Aakrit Prasad

Apr. 17, 2023

AptEdge and Hexagon: A Partnership for Streamlining Customer Support

How Answer Engines Can Transform Customer Support in the Healthcare Sectors

Pete Lee

Apr. 17, 2023

How Answer Engines Can Transform Customer Support in the Healthcare Sectors

GPT Answer Engines: New Era of Customer Service via Voice Support

Aakrit Prasad

Apr. 11, 2023

GPT Answer Engines: New Era of Customer Service via Voice Support

The benefits of using GPT answer engines for email support

Pete Lee

Apr. 11, 2023

The benefits of using GPT answer engines for email support

How GPT can help reduce customer churn in your business

Aakrit Prasad

Apr. 03, 2023

How GPT can help reduce customer churn in your business

The difference between Human customer support vs GPT Answer Engine in Customer support

Pete Lee

Apr. 03, 2023

The difference between Human customer support vs GPT Answer Engine in Customer support

The Benefits of GPT Answer Engine for Small Businesses in Customer Support

Pete Lee

Mar. 27, 2023

The Benefits of GPT Answer Engine for Small Businesses in Customer Support

The Importance of Regular Updating and Training of GPT for Customer Service

Aakrit Prasad

Mar. 27, 2023

The Importance of Regular Updating and Training of GPT for Customer Service

The Role of GPT in Enhancing Customer Service Knowledge Management

Pete Lee

Mar. 20, 2023

The Role of GPT in Enhancing Customer Service Knowledge Management

The Importance of GPT Answer Engine in Multilingual Customer Support

Aakrit Prasad

Mar. 20, 2023

The Importance of GPT Answer Engine in Multilingual Customer Support

Future of Customer Support: How Answer Engines are Transforming the Software Industry

Pete Lee

Mar. 13, 2023

Future of Customer Support: How Answer Engines are Transforming the Software Industry

How GPT Answer Engine is Boosting Sales in E-commerce

Aakrit Prasad

Mar. 13, 2023

How GPT Answer Engine is Boosting Sales in E-commerce

The difference between Chatbot and Answer Engine in Customer Service

Pete Lee

Mar. 09, 2023

The difference between Chatbot and Answer Engine in Customer Service

Transform Your Business Enterprise with Answer Engines

Pete Lee

Mar. 06, 2023

Transform Your Business Enterprise with Answer Engines

Future of Customer Service With Answer Engines

Pete Lee

Feb. 28, 2023

Future of Customer Service With Answer Engines

9 Ways Enterprise Companies Can Use GPT Technology for Customer Support

Pete Lee

Feb. 28, 2023

9 Ways Enterprise Companies Can Use GPT Technology for Customer Support

Reduce Escalations by 35% with Our GPT-powered Answer Engine

Pete Lee

Feb. 21, 2023

Reduce Escalations by 35% with Our GPT-powered Answer Engine

How AptEdge's GPT-powered Answer Engine can help you improve CSAT

Pete Lee

Feb. 21, 2023

How AptEdge's GPT-powered Answer Engine can help you improve CSAT

The Role of GPT in Reducing Average Handle Time for Customer Support Teams

Pete Lee

Feb. 15, 2023

The Role of GPT in Reducing Average Handle Time for Customer Support Teams

How GPT Can Help Your Customer Support Team?

Pete Lee

Feb. 15, 2023

How GPT Can Help Your Customer Support Team?

Making Sense of GPT for Enterprise

Aakrit Prasad

Feb. 14, 2023

Making Sense of GPT for Enterprise

How GPT changes customer service in 2023

Aakrit Prasad

Feb. 08, 2023

How GPT changes customer service in 2023

Leveraging the power of AI (GPT) to improve customer service operations

Aakrit Prasad

Feb. 02, 2023

Leveraging the power of AI (GPT) to improve customer service operations

Elevating customer service to new heights

Pete Lee

Jan. 23, 2023

Elevating customer service to new heights

How to improve agent onboarding

Adrian Valenzuela

Jan. 21, 2023

How to improve agent onboarding

The importance of knowledge in the contact center

Adrian Valenzuela

Jan. 21, 2023

The importance of knowledge in the contact center

How to Measure and Improve Average Resolution Time

Adrian Valenzuela

Jan. 20, 2023

How to Measure and Improve Average Resolution Time

Importance of Knowledge Management in Customer Service

Aakrit Prasad

Jan. 12, 2023

Importance of Knowledge Management in Customer Service

What is Enterprise Search?

Nick Delzio

Sep. 27, 2022

What is Enterprise Search?

AptEdge is Now HIPAA Compliant!

Aakrit Prasad

Jul. 25, 2022

AptEdge is Now HIPAA Compliant!

That Escalated Quickly with Shreesha Ramdas

Aakrit Prasad

May. 11, 2022

That Escalated Quickly with Shreesha Ramdas

AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance

Aakrit Prasad

Apr. 14, 2022

AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance

Retaining Customer Support Agents During the "Great Resignation"

Aakrit Prasad

Mar. 30, 2022

Retaining Customer Support Agents During the "Great Resignation"

Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword

Aakrit Prasad

Mar. 24, 2022

Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword

3 Tips To Improve Your Customer Support Operations

Aakrit Prasad

Mar. 14, 2022

3 Tips To Improve Your Customer Support Operations

The Top 5 Customer Support Metrics That Really Matter

Aakrit Prasad

Feb. 22, 2022

The Top 5 Customer Support Metrics That Really Matter

How Customer Support Can Team up With Product Management to Improve Customer Experience

Aakrit Prasad

Feb. 15, 2022

How Customer Support Can Team up With Product Management to Improve Customer Experience

How To Prevent Customer Escalations

Aakrit Prasad

Feb. 10, 2022

How To Prevent Customer Escalations

Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge

Aakrit Prasad

Jan. 25, 2022

Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge

Supercharge Your Customer Support

Aakrit Prasad

Jan. 24, 2022

Supercharge Your Customer Support

Interview with Javed Maqsood @ Algonomy

Aakrit Prasad

Oct. 27, 2021

Interview with Javed Maqsood @ Algonomy

The Next Competitive Battleground | Customer Experience

Aakrit Prasad

Sep. 30, 2021

The Next Competitive Battleground | Customer Experience

Real World Scenario: AI Customer Support Customer Experience

Aakrit Prasad

Sep. 21, 2021

Real World Scenario: AI Customer Support Customer Experience

Want to drive your business growth? Improve Customer Support with AptEdge

Aakrit Prasad

May. 05, 2021

Want to drive your business growth? Improve Customer Support with AptEdge

How Artificial Intelligence Accelerates Customer Support Workflows

Daniel Walker

Apr. 13, 2021

How Artificial Intelligence Accelerates Customer Support Workflows

Top 5 Ways to Prevent Customer Support Escalations

Aakrit Prasad

Mar. 25, 2021

Top 5 Ways to Prevent Customer Support Escalations

Why we started AptEdge

Aakrit Prasad

Mar. 25, 2021

Why we started AptEdge

Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows

Aakrit Prasad

Mar. 15, 2021

Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows