AptEdge Insights
Take a deeper dive into the future of GPT powered Customer Care with webinars, blogs, events, and more.
Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader
Sep. 17, 2024
Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader
What Is Customer Satisfaction and Why Is It Important?
Sep. 04, 2024
What Is Customer Satisfaction and Why Is It Important?
What Are AI Agents? | The Ultimate Guide
Sep. 04, 2024
What Are AI Agents? | The Ultimate Guide
Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support
Aug. 19, 2024
Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support
Revolutionizing B2B Technical Support: Unleashing AI for Unmatched Case Resolution
Jul. 24, 2024
Revolutionizing B2B Technical Support: Unleashing AI for Unmatched Case Resolution
Evaluating AI for Customer Support? Involve Your Team from the Get-Go
Jul. 19, 2024
Evaluating AI for Customer Support? Involve Your Team from the Get-Go
Prevent Escalations: Train Your Technical Customer Support Agents
Jun. 11, 2024
Prevent Escalations: Train Your Technical Customer Support Agents
The Value of a Stable Three-Legged Stool: Elevating Customer Support and Experience in B2B Technology
May. 29, 2024
The Value of a Stable Three-Legged Stool: Elevating Customer Support and Experience in B2B Technology
Zendesk Relate 2024 | Insights from Aakrit Prasad. CEO, AptEdge.
Apr. 26, 2024
Zendesk Relate 2024 | Insights from Aakrit Prasad. CEO, AptEdge.
From Cost Center to Revenue Driver: The Transformative Role of AI in Customer Support
Feb. 07, 2024
From Cost Center to Revenue Driver: The Transformative Role of AI in Customer Support
AI Copilot Explained: What is AI Copilot and How do they work?
Jan. 20, 2024
AI Copilot Explained: What is AI Copilot and How do they work?
AI Copilot for Customer Service Agents Support
Jan. 20, 2024
AI Copilot for Customer Service Agents Support
Retrieval Augmented Generation for LLM Hallucinations
Jan. 04, 2024
Retrieval Augmented Generation for LLM Hallucinations
Retrieval Augmented Generation: Future of Customer Support
Jan. 04, 2024
Retrieval Augmented Generation: Future of Customer Support
What is Retrieval Augmented Generation?
Jan. 04, 2024
What is Retrieval Augmented Generation?
Retrieval Augmented Generation (RAG) Glossaries
Dec. 08, 2023
Retrieval Augmented Generation (RAG) Glossaries
How to Maximize Zendesk Customer Support Efficiency?
Dec. 06, 2023
How to Maximize Zendesk Customer Support Efficiency?
A Guide to Using ChatGPT for Customer Support
Nov. 27, 2023
A Guide to Using ChatGPT for Customer Support
The Impact of AI in B2B and B2C Customer Support
Nov. 24, 2023
The Impact of AI in B2B and B2C Customer Support
Navigating Challenges and Future Trends in Customer Service
Nov. 24, 2023
Navigating Challenges and Future Trends in Customer Service
The Benefits of Automating Customer Support for Business Success
Oct. 20, 2023
The Benefits of Automating Customer Support for Business Success
Unleashing the Power of Generative AI to Improve Customer Satisfaction
Sep. 28, 2023
Unleashing the Power of Generative AI to Improve Customer Satisfaction
6 Proven Strategies to reduce customer wait times
Sep. 19, 2023
6 Proven Strategies to reduce customer wait times
The Power of Generative AI: How It Can Reduce Churn Rate
Sep. 19, 2023
The Power of Generative AI: How It Can Reduce Churn Rate
How AI is Revolutionizing Customer Retention Strategies
Sep. 04, 2023
How AI is Revolutionizing Customer Retention Strategies
How Generative AI is Transforming Customer Support?
Aug. 18, 2023
How Generative AI is Transforming Customer Support?
Implementing 5 Tactical Ticket Deflection Approaches in Customer Support
Jul. 17, 2023
Implementing 5 Tactical Ticket Deflection Approaches in Customer Support
Understanding Call Deflection: What is it and How Does it Work?
Jul. 11, 2023
Understanding Call Deflection: What is it and How Does it Work?
Top 5 Benefits of Customer Service Knowledge Management - AptEdge
Jul. 11, 2023
Top 5 Benefits of Customer Service Knowledge Management - AptEdge
How Answer GPT Enhances the Customer Experience?
Jul. 07, 2023
How Answer GPT Enhances the Customer Experience?
5 customer service escalation process templates
Jun. 27, 2023
5 customer service escalation process templates
The 10 Important Customer Service Expectations & How to Meet Them
Jun. 21, 2023
The 10 Important Customer Service Expectations & How to Meet Them
How is AI Revolutionizing Customer Experience Management?
Jun. 20, 2023
How is AI Revolutionizing Customer Experience Management?
AptEdge Closes Seed Round of $11M on Stage 2 Capital
Jun. 19, 2023
AptEdge Closes Seed Round of $11M on Stage 2 Capital
What is escalation and de-escalation and their purpose in customer support?
Jun. 14, 2023
What is escalation and de-escalation and their purpose in customer support?
What are the ethical implications of using GPT in customer service?
Jun. 13, 2023
What are the ethical implications of using GPT in customer service?
7 Strategies for Your Business to Leverage in Customer Service
Jun. 06, 2023
7 Strategies for Your Business to Leverage in Customer Service
How GPT Empowers Enterprise Customer Experience Transformation
Jun. 06, 2023
How GPT Empowers Enterprise Customer Experience Transformation
The Impact of Automation and Technology on Streamlining Ticket Escalations
Jun. 05, 2023
The Impact of Automation and Technology on Streamlining Ticket Escalations
The Future of Knowledge Management: Top Trends in 2023
Jun. 01, 2023
The Future of Knowledge Management: Top Trends in 2023
7 Best Practices for Service Desk Escalation Management
May. 31, 2023
7 Best Practices for Service Desk Escalation Management
5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score
May. 23, 2023
5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score
The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes
May. 23, 2023
The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes
How to Improve Efficiency without Sacrificing Quality in Average Handle Time
May. 19, 2023
How to Improve Efficiency without Sacrificing Quality in Average Handle Time
The Role of Technology in Improving Agent Productivity in Call Centers
May. 09, 2023
The Role of Technology in Improving Agent Productivity in Call Centers
How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction
May. 09, 2023
How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction
Escalation Management: Benefits of Using Customer Data
May. 02, 2023
Escalation Management: Benefits of Using Customer Data
Answer engines and the role of emotional intelligence in customer support
May. 02, 2023
Answer engines and the role of emotional intelligence in customer support
The Importance of Escalation Management for Customer Retention and Business Expansion
Apr. 25, 2023
The Importance of Escalation Management for Customer Retention and Business Expansion
How Answer Engines Can Transform Customer Support in the Telecom Sectors
Apr. 25, 2023
How Answer Engines Can Transform Customer Support in the Telecom Sectors
How Data Privacy and Security in Answer Engines for Customer Support are Critical
Apr. 18, 2023
How Data Privacy and Security in Answer Engines for Customer Support are Critical
AptEdge and Hexagon: A Partnership for Streamlining Customer Support
Apr. 17, 2023
AptEdge and Hexagon: A Partnership for Streamlining Customer Support
How Answer Engines Can Transform Customer Support in the Healthcare Sectors
Apr. 17, 2023
How Answer Engines Can Transform Customer Support in the Healthcare Sectors
GPT Answer Engines: New Era of Customer Service via Voice Support
Apr. 11, 2023
GPT Answer Engines: New Era of Customer Service via Voice Support
The benefits of using GPT answer engines for email support
Apr. 11, 2023
The benefits of using GPT answer engines for email support
How GPT can help reduce customer churn in your business
Apr. 03, 2023
How GPT can help reduce customer churn in your business
The difference between Human customer support vs GPT Answer Engine in Customer support
Apr. 03, 2023
The difference between Human customer support vs GPT Answer Engine in Customer support
The Benefits of GPT Answer Engine for Small Businesses in Customer Support
Mar. 27, 2023
The Benefits of GPT Answer Engine for Small Businesses in Customer Support
The Importance of Regular Updating and Training of GPT for Customer Service
Mar. 27, 2023
The Importance of Regular Updating and Training of GPT for Customer Service
The Role of GPT in Enhancing Customer Service Knowledge Management
Mar. 20, 2023
The Role of GPT in Enhancing Customer Service Knowledge Management
The Importance of GPT Answer Engine in Multilingual Customer Support
Mar. 20, 2023
The Importance of GPT Answer Engine in Multilingual Customer Support
Future of Customer Support: How Answer Engines are Transforming the Software Industry
Mar. 13, 2023
Future of Customer Support: How Answer Engines are Transforming the Software Industry
How GPT Answer Engine is Boosting Sales in E-commerce
Mar. 13, 2023
How GPT Answer Engine is Boosting Sales in E-commerce
The difference between Chatbot and Answer Engine in Customer Service
Mar. 09, 2023
The difference between Chatbot and Answer Engine in Customer Service
Transform Your Business Enterprise with Answer Engines
Mar. 06, 2023
Transform Your Business Enterprise with Answer Engines
Future of Customer Service With Answer Engines
Feb. 28, 2023
Future of Customer Service With Answer Engines
9 Ways Enterprise Companies Can Use GPT Technology for Customer Support
Feb. 28, 2023
9 Ways Enterprise Companies Can Use GPT Technology for Customer Support
Reduce Escalations by 35% with Our GPT-powered Answer Engine
Feb. 21, 2023
Reduce Escalations by 35% with Our GPT-powered Answer Engine
How AptEdge's GPT-powered Answer Engine can help you improve CSAT
Feb. 21, 2023
How AptEdge's GPT-powered Answer Engine can help you improve CSAT
The Role of GPT in Reducing Average Handle Time for Customer Support Teams
Feb. 15, 2023
The Role of GPT in Reducing Average Handle Time for Customer Support Teams
How GPT Can Help Your Customer Support Team?
Feb. 15, 2023
How GPT Can Help Your Customer Support Team?
Making Sense of GPT for Enterprise
Feb. 14, 2023
Making Sense of GPT for Enterprise
How GPT changes customer service in 2023
Feb. 08, 2023
How GPT changes customer service in 2023
Leveraging the power of AI (GPT) to improve customer service operations
Feb. 02, 2023
Leveraging the power of AI (GPT) to improve customer service operations
Elevating customer service to new heights
Jan. 23, 2023
Elevating customer service to new heights
How to improve agent onboarding
Jan. 21, 2023
How to improve agent onboarding
The importance of knowledge in the contact center
Jan. 21, 2023
The importance of knowledge in the contact center
How to Measure and Improve Average Resolution Time
Jan. 20, 2023
How to Measure and Improve Average Resolution Time
Importance of Knowledge Management in Customer Service
Jan. 12, 2023
Importance of Knowledge Management in Customer Service
What is Enterprise Search?
Sep. 27, 2022
What is Enterprise Search?
AptEdge is Now HIPAA Compliant!
Jul. 25, 2022
AptEdge is Now HIPAA Compliant!
That Escalated Quickly with Shreesha Ramdas
May. 11, 2022
That Escalated Quickly with Shreesha Ramdas
AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance
Apr. 14, 2022
AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance
Retaining Customer Support Agents During the "Great Resignation"
Mar. 30, 2022
Retaining Customer Support Agents During the "Great Resignation"
Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword
Mar. 24, 2022
Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword
3 Tips To Improve Your Customer Support Operations
Mar. 14, 2022
3 Tips To Improve Your Customer Support Operations
The Top 5 Customer Support Metrics That Really Matter
Feb. 22, 2022
The Top 5 Customer Support Metrics That Really Matter
How Customer Support Can Team up With Product Management to Improve Customer Experience
Feb. 15, 2022
How Customer Support Can Team up With Product Management to Improve Customer Experience
How To Prevent Customer Escalations
Feb. 10, 2022
How To Prevent Customer Escalations
Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge
Jan. 25, 2022
Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge
Supercharge Your Customer Support
Jan. 24, 2022
Supercharge Your Customer Support
Interview with Javed Maqsood @ Algonomy
Oct. 27, 2021
Interview with Javed Maqsood @ Algonomy
The Next Competitive Battleground | Customer Experience
Sep. 30, 2021
The Next Competitive Battleground | Customer Experience
Real World Scenario: AI Customer Support Customer Experience
Sep. 21, 2021
Real World Scenario: AI Customer Support Customer Experience
Want to drive your business growth? Improve Customer Support with AptEdge
May. 05, 2021
Want to drive your business growth? Improve Customer Support with AptEdge
How Artificial Intelligence Accelerates Customer Support Workflows
Apr. 13, 2021
How Artificial Intelligence Accelerates Customer Support Workflows
Top 5 Ways to Prevent Customer Support Escalations
Mar. 25, 2021
Top 5 Ways to Prevent Customer Support Escalations
Why we started AptEdge
Mar. 25, 2021
Why we started AptEdge
Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows
Mar. 15, 2021
Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows