AptEdge Insights
Take a deeper dive into the future of GPT powered Customer Care with webinars, blogs, events and more.
Unleashing the Power of Generative AI to Improve Customer Satisfaction
Sep. 28, 2023
Unleashing the Power of Generative AI to Improve Customer Satisfaction
How can we reduce waiting time for customers?
Sep. 19, 2023
How can we reduce waiting time for customers?
The Power of Generative AI: How It Can Reduce Churn Rate
Sep. 19, 2023
The Power of Generative AI: How It Can Reduce Churn Rate
How AI is Revolutionizing Customer Retention Strategies
Sep. 04, 2023
How AI is Revolutionizing Customer Retention Strategies
The Power of Generative AI in Enhancing Customer Support
Aug. 18, 2023
The Power of Generative AI in Enhancing Customer Support
Implementing 5 Tactical Ticket Deflection Approaches in Customer Support
Jul. 17, 2023
Implementing 5 Tactical Ticket Deflection Approaches in Customer Support
Top 5 Benefits of Knowledge Management in Customer Service
Jul. 11, 2023
Top 5 Benefits of Knowledge Management in Customer Service
Understanding Call Deflection: What is it and How Does it Work?
Jul. 11, 2023
Understanding Call Deflection: What is it and How Does it Work?
How Answer GPT Enhances the Customer Experience?
Jul. 07, 2023
How Answer GPT Enhances the Customer Experience?
5 customer service escalation process templates
Jun. 27, 2023
5 customer service escalation process templates
The 10 Important Customer Service Expectations & How to Meet Them
Jun. 21, 2023
The 10 Important Customer Service Expectations & How to Meet Them
How is AI Revolutionizing Customer Experience Management?
Jun. 20, 2023
How is AI Revolutionizing Customer Experience Management?
AptEdge Closes Seed Round of $11M on Stage 2 Capital
Jun. 19, 2023
AptEdge Closes Seed Round of $11M on Stage 2 Capital
What is escalation and de-escalation and their purpose in customer support?
Jun. 14, 2023
What is escalation and de-escalation and their purpose in customer support?
What are the ethical implications of using GPT in customer service?
Jun. 13, 2023
What are the ethical implications of using GPT in customer service?
7 Strategies for Your Business to Leverage in Customer Service
Jun. 06, 2023
7 Strategies for Your Business to Leverage in Customer Service
How GPT Empowers Enterprise Customer Experience Transformation
Jun. 06, 2023
How GPT Empowers Enterprise Customer Experience Transformation
The Impact of Automation and Technology on Streamlining Ticket Escalations
Jun. 05, 2023
The Impact of Automation and Technology on Streamlining Ticket Escalations
The Future of Knowledge Management: Top Trends in 2023
Jun. 01, 2023
The Future of Knowledge Management: Top Trends in 2023
7 Best Practices for Service Desk Escalation Management
May. 31, 2023
7 Best Practices for Service Desk Escalation Management
The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes
May. 23, 2023
The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes
5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score
May. 23, 2023
5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score
How to Improve Efficiency without Sacrificing Quality in Average Handle Time
May. 19, 2023
How to Improve Efficiency without Sacrificing Quality in Average Handle Time
How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction
May. 09, 2023
How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction
The Role of Technology in Improving Agent Productivity in Call Centers
May. 09, 2023
The Role of Technology in Improving Agent Productivity in Call Centers
Answer engines and the role of emotional intelligence in customer support
May. 02, 2023
Answer engines and the role of emotional intelligence in customer support
The benefits of using customer data in escalation management decision-making
May. 02, 2023
The benefits of using customer data in escalation management decision-making
How Answer Engines Can Transform Customer Support in the Telecom Sectors
Apr. 25, 2023
How Answer Engines Can Transform Customer Support in the Telecom Sectors
The Importance of Escalation Management for Customer Retention and Business Expansion
Apr. 25, 2023
The Importance of Escalation Management for Customer Retention and Business Expansion
How Data Privacy and Security in Answer Engines for Customer Support are Critical
Apr. 18, 2023
How Data Privacy and Security in Answer Engines for Customer Support are Critical
AptEdge and Hexagon: A Partnership for Streamlining Customer Support
Apr. 17, 2023
AptEdge and Hexagon: A Partnership for Streamlining Customer Support
How Answer Engines Can Transform Customer Support in the Healthcare Sectors
Apr. 17, 2023
How Answer Engines Can Transform Customer Support in the Healthcare Sectors
How GPT answer engines can improve customer service through voice support?
Apr. 11, 2023
How GPT answer engines can improve customer service through voice support?
The benefits of using GPT answer engines for email support
Apr. 11, 2023
The benefits of using GPT answer engines for email support
How GPT can help reduce customer churn in your business
Apr. 03, 2023
How GPT can help reduce customer churn in your business
The difference between Human customer support vs GPT Answer Engine in Customer support
Apr. 03, 2023
The difference between Human customer support vs GPT Answer Engine in Customer support
The Importance of Regular Updating and Training of GPT for Customer Service
Mar. 27, 2023
The Importance of Regular Updating and Training of GPT for Customer Service
The Benefits of GPT Answer Engine for Small Businesses in Customer Support
Mar. 27, 2023
The Benefits of GPT Answer Engine for Small Businesses in Customer Support
The Importance of GPT Answer Engine in Multilingual Customer Support
Mar. 20, 2023
The Importance of GPT Answer Engine in Multilingual Customer Support
The Role of GPT in Enhancing Customer Service Knowledge Management
Mar. 20, 2023
The Role of GPT in Enhancing Customer Service Knowledge Management
How GPT Answer Engine is Boosting Sales in E-commerce
Mar. 13, 2023
How GPT Answer Engine is Boosting Sales in E-commerce
Future of Customer Support: How Answer Engines are Transforming the Software Industry
Mar. 13, 2023
Future of Customer Support: How Answer Engines are Transforming the Software Industry
The difference between Chatbot and Answer Engine in Customer Service
Mar. 09, 2023
The difference between Chatbot and Answer Engine in Customer Service
Transform Your Business Enterprise with Answer Engines
Mar. 06, 2023
Transform Your Business Enterprise with Answer Engines
9 Ways Enterprise Companies Can Use GPT Technology for Customer Support
Feb. 28, 2023
9 Ways Enterprise Companies Can Use GPT Technology for Customer Support
Why Answer Engines are the Future of Customer Service
Feb. 28, 2023
Why Answer Engines are the Future of Customer Service
Reduce Escalations by 35% with Our GPT-powered Answer Engine
Feb. 21, 2023
Reduce Escalations by 35% with Our GPT-powered Answer Engine
How AptEdge's GPT-powered Answer Engine can help you improve CSAT
Feb. 21, 2023
How AptEdge's GPT-powered Answer Engine can help you improve CSAT
How GPT Can Help Your Customer Support Team?
Feb. 15, 2023
How GPT Can Help Your Customer Support Team?
The Role of GPT in Reducing Average Handle Time for Customer Support Teams
Feb. 15, 2023
The Role of GPT in Reducing Average Handle Time for Customer Support Teams
Making Sense of GPT for Enterprise
Feb. 14, 2023
Making Sense of GPT for Enterprise
How GPT changes customer service in 2023
Feb. 08, 2023
How GPT changes customer service in 2023
Leveraging the power of AI (GPT) to improve customer service operations
Feb. 02, 2023
Leveraging the power of AI (GPT) to improve customer service operations
Elevating customer service to new heights
Jan. 23, 2023
Elevating customer service to new heights
How to improve agent onboarding
Jan. 21, 2023
How to improve agent onboarding
The importance of knowledge in the contact center
Jan. 21, 2023
The importance of knowledge in the contact center
How to Measure and Improve Average Resolution Time
Jan. 20, 2023
How to Measure and Improve Average Resolution Time
Importance of Knowledge Management in Customer Service
Jan. 12, 2023
Importance of Knowledge Management in Customer Service
What is Enterprise Search?
Sep. 27, 2022
What is Enterprise Search?
AptEdge is Now HIPAA Compliant!
Jul. 25, 2022
AptEdge is Now HIPAA Compliant!
That Escalated Quickly with Shreesha Ramdas
May. 11, 2022
That Escalated Quickly with Shreesha Ramdas
AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance
Apr. 14, 2022
AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance
Retaining Customer Support Agents During the "Great Resignation"
Mar. 30, 2022
Retaining Customer Support Agents During the "Great Resignation"
Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword
Mar. 24, 2022
Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword
3 Tips To Improve Your Customer Support Operations
Mar. 14, 2022
3 Tips To Improve Your Customer Support Operations
The Top 5 Customer Support Metrics That Really Matter
Feb. 22, 2022
The Top 5 Customer Support Metrics That Really Matter
How Customer Support Can Team up With Product Management to Improve Customer Experience
Feb. 15, 2022
How Customer Support Can Team up With Product Management to Improve Customer Experience
How To Prevent Customer Escalations
Feb. 10, 2022
How To Prevent Customer Escalations
Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge
Jan. 25, 2022
Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge
Supercharge Your Customer Support
Jan. 24, 2022
Supercharge Your Customer Support
Interview with Javed Maqsood @ Algonomy
Oct. 27, 2021
Interview with Javed Maqsood @ Algonomy
Customer Experience - The New Battleground. P1: Gerald Hastie, Pinterest
Sep. 30, 2021
Customer Experience - The New Battleground. P1: Gerald Hastie, Pinterest
Customer Experience - The New Battleground
Sep. 21, 2021
Customer Experience - The New Battleground
Turning Customer Support into a Growth Driver
May. 05, 2021
Turning Customer Support into a Growth Driver
How Artificial Intelligence Accelerates Customer Support Workflows
Apr. 13, 2021
How Artificial Intelligence Accelerates Customer Support Workflows
Top 5 Ways to Prevent Customer Support Escalations
Mar. 25, 2021
Top 5 Ways to Prevent Customer Support Escalations
Why we started AptEdge
Mar. 25, 2021
Why we started AptEdge
Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows
Mar. 15, 2021
Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows