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The Impact of Automation and Technology on Streamlining Ticket Escalations

Pete Lee

Jun. 05, 2023

The Impact of Automation and Technology on Streamlining Ticket Escalations

The Future of Knowledge Management: Top Trends in 2023

Aakrit Prasad

Jun. 01, 2023

The Future of Knowledge Management: Top Trends in 2023

7 Best Practices for Service Desk Escalation Management

Pete Lee

May. 31, 2023

7 Best Practices for Service Desk Escalation Management

The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes

Pete Lee

May. 23, 2023

The Role of Analytics and Reporting in Tracking and Improving Ticket Escalation Processes

5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score

Aakrit Prasad

May. 23, 2023

5 Effective Ways to Reduce Support Tickets and Increase Customer Satisfaction score

How to Improve Efficiency without Sacrificing Quality in Average Handle Time

Pete Lee

May. 19, 2023

How to Improve Efficiency without Sacrificing Quality in Average Handle Time

How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction

Pete Lee

May. 09, 2023

How to Measure and Analyze Ticket Deflection Rates and Customer Satisfaction

The Role of Technology in Improving Agent Productivity in Call Centers

Aakrit Prasad

May. 09, 2023

The Role of Technology in Improving Agent Productivity in Call Centers

Answer engines and the role of emotional intelligence in customer support

Pete Lee

May. 02, 2023

Answer engines and the role of emotional intelligence in customer support

The benefits of using customer data in escalation management decision-making

Aakrit Prasad

May. 02, 2023

The benefits of using customer data in escalation management decision-making

AptEdge & M.Holland: Embracing AI-Powered Solutions for Enhanced Customer and Employee Experience

Aakrit Prasad

Apr. 26, 2023

AptEdge & M.Holland: Embracing AI-Powered Solutions for Enhanced Customer and Employee Experience

How Answer Engines Can Transform Customer Support in the Telecom Sectors

Pete Lee

Apr. 25, 2023

How Answer Engines Can Transform Customer Support in the Telecom Sectors

The Importance of Escalation Management for Customer Retention and Business Expansion

Aakrit Prasad

Apr. 25, 2023

The Importance of Escalation Management for Customer Retention and Business Expansion

How Data Privacy and Security in Answer Engines for Customer Support are Critical

Pete Lee

Apr. 18, 2023

How Data Privacy and Security in Answer Engines for Customer Support are Critical

AptEdge and Hexagon: A Partnership for Streamlining Customer Support

Aakrit Prasad

Apr. 17, 2023

AptEdge and Hexagon: A Partnership for Streamlining Customer Support

How Answer Engines Can Transform Customer Support in the Healthcare Sectors

Pete Lee

Apr. 17, 2023

How Answer Engines Can Transform Customer Support in the Healthcare Sectors

How GPT answer engines can improve customer service through voice support?

Aakrit Prasad

Apr. 11, 2023

How GPT answer engines can improve customer service through voice support?

The benefits of using GPT answer engines for email support

Pete Lee

Apr. 11, 2023

The benefits of using GPT answer engines for email support

How GPT can help reduce customer churn in your business

Aakrit Prasad

Apr. 03, 2023

How GPT can help reduce customer churn in your business

The difference between Human customer support vs GPT Answer Engine in Customer support

Pete Lee

Apr. 03, 2023

The difference between Human customer support vs GPT Answer Engine in Customer support

The Importance of Regular Updating and Training of GPT for Customer Service

Aakrit Prasad

Mar. 27, 2023

The Importance of Regular Updating and Training of GPT for Customer Service

The Benefits of GPT Answer Engine for Small Businesses in Customer Support

Pete Lee

Mar. 27, 2023

The Benefits of GPT Answer Engine for Small Businesses in Customer Support

The Importance of GPT Answer Engine in Multilingual Customer Support

Aakrit Prasad

Mar. 20, 2023

The Importance of GPT Answer Engine in Multilingual Customer Support

The Role of GPT in Enhancing Customer Service Knowledge Management

Pete Lee

Mar. 20, 2023

The Role of GPT in Enhancing Customer Service Knowledge Management

How GPT Answer Engine is Boosting Sales in E-commerce

Aakrit Prasad

Mar. 13, 2023

How GPT Answer Engine is Boosting Sales in E-commerce

Future of Customer Support: How Answer Engines are Transforming the Software Industry

Pete Lee

Mar. 13, 2023

Future of Customer Support: How Answer Engines are Transforming the Software Industry

The difference between Chatbot and Answer Engine in Customer Service

Pete Lee

Mar. 09, 2023

The difference between Chatbot and Answer Engine in Customer Service

Transform Your Business Enterprise with Answer Engines

Pete Lee

Mar. 06, 2023

Transform Your Business Enterprise with Answer Engines

9 Ways Enterprise Companies Can Use GPT Technology for Customer Support

Pete Lee

Feb. 28, 2023

9 Ways Enterprise Companies Can Use GPT Technology for Customer Support

Why Answer Engines are the Future of Customer Service

Pete Lee

Feb. 28, 2023

Why Answer Engines are the Future of Customer Service

Reduce Escalations by 35% with Our GPT-powered Answer Engine

Pete Lee

Feb. 21, 2023

Reduce Escalations by 35% with Our GPT-powered Answer Engine

How AptEdge's GPT-powered Answer Engine can help you improve CSAT

Pete Lee

Feb. 21, 2023

How AptEdge's GPT-powered Answer Engine can help you improve CSAT

How GPT Can Help Your Customer Support Team?

Pete Lee

Feb. 15, 2023

How GPT Can Help Your Customer Support Team?

The Role of GPT in Reducing Average Handle Time for Customer Support Teams

Pete Lee

Feb. 15, 2023

The Role of GPT in Reducing Average Handle Time for Customer Support Teams

Making Sense of GPT for Enterprise

Aakrit Prasad

Feb. 14, 2023

Making Sense of GPT for Enterprise

How GPT changes customer service in 2023

Aakrit Prasad

Feb. 08, 2023

How GPT changes customer service in 2023

Leveraging the power of AI (GPT) to improve customer service operations

Aakrit Prasad

Feb. 02, 2023

Leveraging the power of AI (GPT) to improve customer service operations

Elevating customer service to new heights

Pete Lee

Jan. 23, 2023

Elevating customer service to new heights

How to improve agent onboarding

Adrian Valenzuela

Jan. 21, 2023

How to improve agent onboarding

The importance of knowledge in the contact center

Adrian Valenzuela

Jan. 21, 2023

The importance of knowledge in the contact center

How to Measure and Improve Average Resolution Time

Adrian Valenzuela

Jan. 20, 2023

How to Measure and Improve Average Resolution Time

Importance of Knowledge Management in Customer Service

Aakrit Prasad

Jan. 12, 2023

Importance of Knowledge Management in Customer Service

What is Enterprise Search?

Nick Delzio

Sep. 27, 2022

What is Enterprise Search?

AptEdge is Now HIPAA Compliant!

Aakrit Prasad

Jul. 25, 2022

AptEdge is Now HIPAA Compliant!

That Escalated Quickly with Shreesha Ramdas

Aakrit Prasad

May. 11, 2022

That Escalated Quickly with Shreesha Ramdas

AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance

Aakrit Prasad

Apr. 14, 2022

AptEdge Is Proud To Announce The Certification Of Our SOC 2 Type 2 Compliance

Retaining Customer Support Agents During the "Great Resignation"

Aakrit Prasad

Mar. 30, 2022

Retaining Customer Support Agents During the "Great Resignation"

Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword

Aakrit Prasad

Mar. 24, 2022

Product-Led Growth Has Turned Customer Support Into a Double-Edge Sword

3 Tips To Improve Your Customer Support Operations

Aakrit Prasad

Mar. 14, 2022

3 Tips To Improve Your Customer Support Operations

The Top 5 Customer Support Metrics That Really Matter

Aakrit Prasad

Feb. 22, 2022

The Top 5 Customer Support Metrics That Really Matter

How Customer Support Can Team up With Product Management to Improve Customer Experience

Aakrit Prasad

Feb. 15, 2022

How Customer Support Can Team up With Product Management to Improve Customer Experience

How To Prevent Customer Escalations

Aakrit Prasad

Feb. 10, 2022

How To Prevent Customer Escalations

Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge

Aakrit Prasad

Jan. 25, 2022

Everbridge Achieves 99% Customer Satisfaction with Help from AptEdge

Supercharge Your Customer Support

Aakrit Prasad

Jan. 24, 2022

Supercharge Your Customer Support

Interview with Javed Maqsood @ Algonomy

Aakrit Prasad

Oct. 27, 2021

Interview with Javed Maqsood @ Algonomy

Customer Experience - The New Battleground. P1: Gerald Hastie, Pinterest

Aakrit Prasad

Sep. 30, 2021

Customer Experience - The New Battleground. P1: Gerald Hastie, Pinterest

Customer Experience - The New Battleground

Aakrit Prasad

Sep. 21, 2021

Customer Experience - The New Battleground

Turning Customer Support into a Growth Driver

Aakrit Prasad

May. 05, 2021

Turning Customer Support into a Growth Driver

How Artificial Intelligence Accelerates Customer Support Workflows

Daniel Walker

Apr. 13, 2021

How Artificial Intelligence Accelerates Customer Support Workflows

Top 5 Ways to Prevent Customer Support Escalations

Aakrit Prasad

Mar. 25, 2021

Top 5 Ways to Prevent Customer Support Escalations

Why we started AptEdge

Aakrit Prasad

Mar. 25, 2021

Why we started AptEdge

Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows

Aakrit Prasad

Mar. 15, 2021

Introducing AptEdge: Your Internal Toolkit to 10x Support Workflows