Case Closed: Supercharge your Technical Support
AI for Case Resolution: streamline your customers’ support journey from start to finish
100+ support teams globally use AptEdge to:
Increase in
Agent Efficiency
50%
Improve
Time-to-Productivity
67%
Reduce
Resolution Time
40%
Solve Customer Support Cases Faster
Centralize and streamline all knowledge access, enabling agents to immediately identify the right answers without the hassle of searching through vast amounts of data. Amplify your agents to resolve every customer case in half the time.
Close Knowledge Gaps. Automatically Generate New Articles
AI-enabled to automatically create new knowledge articles. Answer the questions, close the case, and document new knowledge knowledge to build trust, ensure accuracy, and improve answer reliability.
Meet Your Team Where They Work
Seamlessly embed AptEdge within your native knowledge tools like Salesforce, Zendesk and Servicenow. One workspace, all the knowledge sources!
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