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Prevent Escalation
Ticket Volume Reduction
Improved Resolution Time
Improved CSAT
Trusted by
Empower your team to be instant experts
By surfacing contextualized knowledge, your team can quickly resolve issues, improve response quality, and keep your customers happy. Automatically deflect common cases, group similar cases, and have your team focus on high-value items.
SUPPORT
Empower your agents to be instant experts
SALES
Give your sales team a competitive edge
ENGINEERING
Keep your devs focused on writing code
PRODUCT
Help your product teams streamline product optimization
Easily connect to your existing apps
AptEdge integrates with all the apps you use. Knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, collaboration tools, and everything else. Whatever you use, we have you covered.
Our CSAT has been 99% since we put AptEdge in use. With AptEdge we were able to get answers to our customers quickly and accurately.
Renee Bastine
Sr. Director, Global Customer Support
SOC 2 Type II Certified
We are SOC 2 Type II compliant. We follow the highest practices of coding, security, and PII protection.
HIPAA Compliant
Customers’ protected health information is maintained and secured in accordance with HIPAA regulations.
Secure Encryption
Your data is fully encrypted and isolated in our secured GCP data center cloud.
