Take your support workflow from reactive to proactive

AptEdge brings intelligent workflow automation using AI to reduce ticket resolution time, escalations, and customer churn

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Direct Integration with
Ticketing Platforms

A faster way to route,
respond and resolve your
support tickets

SSO LOGIN ISSUES

32 tickets

14 customers

3 solutions

MORE LOGIN ISSUES

64 tickets

14 customers

2 solutions

ANOTHER DASHBOARD ISSUE

10 tickets

3 customers

1 solution

SLUGGISH DASHBOARD ISSUES

14 tickets

7 customers

1 solution

Automated solution discovery from multiple knowledge sources

For support agents

Escalation prediction and triage with root cause analysis

For support managers

Proactive insights on customer churn risk and team performance

For support executives

Direct Integration with
Ticketing Platforms

A faster way to route,
respond and resolve your
support tickets

SSO LOGIN ISSUES

32 tickets

14 customers

3 solutions

MORE LOGIN ISSUES

64 tickets

14 customers

2 solutions

ANOTHER DASHBOARD ISSUE

10 tickets

3 customers

1 solution

SLUGGISH DASHBOARD ISSUES

14 tickets

7 customers

1 solution

Automated solution discovery from multiple knowledge sources

For support agents

BOOST

Automate Ticket Workflows

Link and deflect related tickets with automation

Find ticket solutions in real-time

Remove time spent searching in multiple places for answers and duplicating triage work. Surface solutions from related tickets, knowledge articles, and more in your existing workflow.

Automatically categorize incoming tickets with AI, then surface similar tickets into groups called Edges with automated customer response for faster troubleshooting and solving.

For support agents

Link and deflect related tickets with automation

Remove time spent searching in multiple places for answers and duplicating triage work. Surface solutions from related tickets, knowledge articles, and more in your existing workflow.

Find ticket solutions in real-time

Automatically categorize incoming tickets with AI, then surface similar tickets into groups called Edges with automated customer response for faster troubleshooting and solving.

For support agents

WORKFLOW

Catch Trends to Prevent Escalations

Prioritize by revenue impact and sentiment

Manage trending issues and escalations

Detect and track trending issues to prevent escalations. Capture workarounds to deflect repeating issues and streamline your escalation process.

Prioritize escalations by revenue impact and collaborate with Engineering and Product teams to prevent bugs.

For support managers

Prioritize by revenue impact and sentiment

Detect and track trending issues to prevent escalations. Capture workarounds to deflect repeating issues and streamline your escalation process.

Manage trending issues and escalations

Prioritize escalations by revenue impact and collaborate with Engineering and Product teams to prevent bugs.

For support managers

ANALYTICS

Prevent Tickets and Customer Churn

Visualize trends for predictive insight

Identify customers at risk of churn

Highlight customers who are likely to escalate and allow your team to take action proactively. Filter by customer sentiment or emerging issue categories for immediate prioritization.

Forecast your growth with powerful Analytics that allow for a multi-dimensional, performance driven view across your tickets, customers, and team.

For support executives

Visualize trends for predictive insight

Highlight customers who are likely to escalate and allow your team to take action proactively. Filter by customer sentiment or emerging issue categories for immediate prioritization.