Trusted by leading companies
Automate and deflect repetitive support issues leading to 30% more agent productivity
“Our teams lose too much time diagnosing, investigating and churning on problems that are similar, duplicates, and/or known issues.”
VP Customer Experience
Instant answers for immediate tier 1 resolution reducing escalation up to 35%
“With AptEdge, we're resolving tickets faster, reducing escalations, and achieving 99% CSAT.”
Sr. Dir. Customer Support
Improve first contact resolutions and average handle time with accurate answers by up to 40%
“AptEdge automated our knowledge discovery, greatly reducing our reliance on tacit knowledge.”
Chief Digital Officer
Empower your Agents to be instant experts
By surfacing contextualized knowledge your team can quickly resolve issues, improve response quality, and keep your customers happy. Automatically deflect common cases, group simiar cases, and have your team focus on high value items.
Give your sales team a competitive edge
Instantly find info needed to prep for meetings, understand everything about your accounts, and turn your prospects into customers. Real time visibility into your customer health to proactively reduce risk of customer churn.
Keep your Devs focused on writing code
With all relevant info in one place, quickly track down past mentions, find resolutions to bugs, and ship more code. Full visibility into trending issues to get ahead of them before they impact the business.
Help your product teams streamline product optimization
With on demand access to all info the team needs, monitor project progress, solve any issues that arise, and implement projects faster. Instant visibility into product trends to identify product opportunities and priortize bug fixes and feature requests.
AptEdge integrates with all the apps you use. Knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, collaboration tools, and everything else. Whatever you use we have you covered.
"Using AptEdge to enable information discovery from both our current knowledge stack as well as legacy systems has been invaluable, greatly reducing reliance on tacit knowledge within our organization."
Adam Savage - Hexagon
Chief Digital Officer
SOC2 Type II Certified
We are SOC2 Type II Compliant. We follow the highest practices of coding, security and PII protection.
Customer’s protected health information is maintained and secured in accordance with HIPPA regulations.
Your data is fully encrypted and isolated in our secured GCP data center cloud.