Use Cases
Prevent Escalation
GPT powered answers for immediate tier 1 resolution reducing escalation up to 35%
Ticket Volume Reduction
GPT powered answers to automate and deflect support cases leading to 30% more agent productivity
Improved Resolution Time
GPT powered answers to improve first contact resolutions and average handle time by 40%
Improved CSAT
GPT powered answers creating smarter agents for better customer experience
Technology
GPT Answer Engine
Instant answers for immediate tier 1 resolution reducing escalation up to 35%
Edge Automation
Automate and deflect repetitive support issues leading to 30% more agent productivity
Predictive Analytics
Improve first contact resolutions and average handle time with accurate answers by up to 40%
Platform
Integrations
Security
GPT
Company
Resources
Turn disparate knowledge systems into faster case resolution, improved customer satisfaction, and lower customer support cost.
Why choose AptEdge?
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Trusted by
Renee Bastine
Sr. Director, Global Customer Support