Customers are the voice of your company

We help capture their story

Let them be heard

Support agents are the first line of defense for all concerns, requests, and bugs. Our mission is to take these insights from silos and share them across your teams for better products and happier customers.


Agents do the dirty work


Agents save hours of manual ticket sorting

We believe support workflows should be




Leaders that listen

Aakrit Prasad

Co-Founder & CEO

Anthony Kilman

Co-Founder & CTO

Avery Lewis

VP of Sales

Jon Skog

VP of Marketing

Keegan McCallum

Principal Engineer

Daniel Walker

Founding Engineer

Bowen Li

UX & Design

Karen Zhao

Product Designer

Diane Kim

Sr. Software Engineer

Matt Bell

Lead Software Engineer

Tom Farmar

Sr. Software Engineer

Nick Delzio

Sales Development

Backed by the best

Counterpart logo
Unusual Ventures logo

Amplify customer voices with us

We’re looking for unique individuals to help us channel customer service insights and automate manual processes. We are working on difficult problems using distributed systems, machine learning and leading UX so send us your resume if you think you’re a good fit.


Give us a shout

Our machine learning will get it off to the right place. Talk soon.

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