Edge Automation
Trend Identification to Act and Deflect
Trend Identification to
Act and Deflect
AptEdge Edge Automation identifies common trends in support cases and tickets linked into resolutions. Using Edge Automation, a support team can lower ticket/support volumes by grouping common tickets for immediate deflection and reduce escalations by assigning tickets to the right team members. Additionally, product team and executives gain key insights into trends impacting CSAT and feature requests.
Trend Identification and Escalation Resolution
Group and resolve common tickets for deflection and faster resolution. Allow your customer care team to do more with less.
Proactive Analytics
AptEdge Analytics provides a holistic view of the health of the support environment by pulling in knowledge sources from multiple platforms. Understand themes and trends by customer, product, or ticket type over time to drive efficiency and key business insights.
“AptEdge automated our knowledge discovery, greatly reducing our reliance on tacit knowledge.”
Adam Savage
Chief Digital Officer
