AptEdge is building the industry’s first “Answer Engine” powered by Generative AI
AptEdge is building the industry’s first “Answer Engine” powered by Generative AI
With AptEdge AnswerGPT™ to index disparate systems and bring the most relevant knowledge, we are leveraging GPT to turn search results into human-like answers
Answer
anything, instantly
Automate
common responses
Classify
issues & sentiment
Generate
articles & content
Summarize
conversations
Translate
into multiple languages
FAQ
AptEdge leverages AI in two primary ways. First, our unified search uses AI to understand the semantic meaning of the query, and then identifies conceptual links between the knowledge articles and referenced support cases to find the most relevant answer sources. Second, AnswerGPT™ utilizes LLMs to create a human-readable answer to the question from top sources. The agent can then edit that answer directly or further enhance it with AI.
AptEdge’s proprietary AnswerGPT™ technology leverages our own AI models to look through disparate knowledge sources before leveraging GPT LMMs to create the answer. This experience lives right in the ticketing platform that the agent is using. Additionally, AptEdge also captures ticket trends and commonalities, allowing the support team to deflect and prevent escalations.
AptEdge AI finds answers to customer questions and uses Generative AI to create human-readable responses in seconds.