AptEdge announces $11M raise to power the future of customer care with AnswerGPT™
NEW: The Power of Generative AI in Enhancing Customer Support
NEW: AptEdge Featured in Silicon Angle
Acceleration Economy: AptEdge Capitalizes on Generative AI to Transform Customer Service
GPT powered answers for immediate tier 1 resolution, reducing escalation up to 35%
Ticket Volume Reduction
GPT powered answers to automate and deflect support cases, leading to 30% more agent productivity
Improved Resolution Time
GPT powered answers to improve first contact resolutions and average handle time by 40%
GPT powered answers creating smarter agents for better customer experience
GPT Answer Engine
Instant answers for immediate tier 1 resolution, reducing escalation up to 35%
Automate and deflect repetitive support issues, leading to 30% more agent productivity
Improve first contact resolutions and average handle time with accurate answers by up to 40%
AptEdge is building the industry first “Answer Engine” powered by Generative AI
Read a condensed version here → The Future Of SupportOr choose from our curated clips below.
Products change more rapidly then ever before, forcing agents to become instant experts. How do you quickly get new product information into the hands of agents quickly?
The proliferation of information continues to make accurate answers more difficult to find. Parsing through disparate knowledge inevitably effects agent satisfaction as much as customer satisfaction.
We all want answers quickly and in many case can be the reason we have a great experience. Implementing the right tools can make all the difference.
Spend less on new headcount/onboarding and instead, accelerate Time-to-Productivity. Super Hero agents are a click away.
AptEdge is easy to use, works out of the box, and can be set up in minutes.