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5 articles

Getting startedUpdated June 1, 2026
Welcome to AptEdge
A quick orientation to the AptEdge workspace, core concepts, and where to go next.
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IntegrationsUpdated June 3, 2026
Connect your first integration
Link Salesforce or ServiceNow and verify that cases and knowledge sync correctly.
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AI agentsUpdated June 8, 2026
Configure Answer AI
Set guardrails, tone, and escalation rules for customer-facing and internal answer flows.
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AdministrationUpdated June 10, 2026
Manage users and roles
Invite teammates and assign admin, agent, or read-only access across workspaces.
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TroubleshootingUpdated June 12, 2026
Fix knowledge sync delays
What to check when articles or tickets stop updating in AptEdge.
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