AptEdge Security

Enterprise security for AI

Separate tenants, scoped connectors, and SSO, because support AI touches your most sensitive customer data.

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Architecture

Security Architecture

How customer data sources, the AptEdge environment, and agent access stay separated with clear trust boundaries.

AptEdge security architecture showing customer data sources connecting into an isolated Google Cloud tenant with SOC 2 Type II controls, LLM boundaries with no training or retention of customer data, and SSO-based customer agent access.

  • Customer Data Sources

    Connected over HTTPS with unique application keys and limited access across articles, cases, product systems, chats, and custom sources.

  • AptEdge Environment

    Isolated tenant on Google Cloud Platform. SOC 2 Type II certified. Customer data is never used for model training or retention.

  • Customer Access

    SSO login through Google, Microsoft AD, Okta, or OneLogin for support agents using Web, Salesforce, and Zendesk apps.

Why support AI needs a different security bar

Support AI reads and writes across tickets, wikis, chat, and CRM, the systems where your hardest customer issues live. That means isolation, permissions, and human control need to be built in from the start, not added later.

Platform

Isolated AptEdge environment

Every customer runs in a dedicated tenant on Google Cloud Platform with SOC 2 Type II controls.

  • Customer isolated tenant

    Knowledge, indexes, and agent context stay inside your tenant boundary, not shared across customers.

  • App surfaces inside the tenant

    Web App, Salesforce App, and Zendesk App operate inside the isolated environment your security team can reason about.

  • LLM boundary with no training or retention

    Model calls stay scoped to the task. Customer data and information are not used for AI model training or retention.

Data

Least privilege into your stack

AptEdge reaches articles, cases, product systems, chats, and custom sources through controlled connectors, not open access.

  • HTTPS with unique application keys

    Connections use HTTPS and unique application keys with limited access scoped to what each workflow needs.

  • Source-system coverage

    Articles, cases, product systems, chats, and custom uploads connect into one grounded support index without flattening permissions.

  • Contractual data posture

    Customer data is handled under our DPA and privacy commitments, including GDPR-aligned processing where applicable.

Access

SSO-backed customer access

Support agents reach AptEdge through enterprise identity, not shared passwords or unmanaged seats.

  • Enterprise SSO

    Login through Google, Microsoft AD, Okta, or OneLogin keeps access aligned with your identity provider.

  • You control when AI acts alone

    Start with assist mode. Expand to autonomous replies as your team builds confidence and runbook coverage grows.

  • Auditability

    Actions in ticketing and adjacent systems leave a trail security and support leaders can review.

Compliance and attestations

Evidence and reports live in our Trust Center. The signals below reflect the posture we maintain for enterprise buyers.

  • SOC 2Type II
  • SSOGoogle · MSAD · Okta · OneLogin
  • Model dataNo 3rd Party Training

Security resources

Talk through security with our team

Walk through architecture, controls, and how AptEdge fits your support stack and compliance requirements.

Book a demo