ROI you can defend
Customers report reduced engineering escalations, faster resolution, reclaimed senior capacity, and CSAT gains you can put in a quarterly business review.
AI for VP Support that moves escalation rate, MTTR, and CSAT with AptEdge
Fewer engineering escalations, better CSAT, and enterprise B2B technical support that scales inside Salesforce, ServiceNow, or Zendesk without adding headcount every quarter.
If you are measured on escalation rate, resolution time, and retention, you need AI that moves those numbers on tier-2 and tier-3 product work. AptEdge runs inside Salesforce, ServiceNow, and Zendesk with grounded citations, earned autonomy, and named customer proof VP Support and VP CS can put in a business case.
What keeps support leaders up at night
- Escalations to engineering erode margins, slow roadmap work, and train customers that support cannot finish hard tickets.
- Hiring senior support engineers is slow and expensive while product complexity keeps rising.
- AI coverage has to handle multi-hop B2B product issues with citations leaders and engineers can trust.
- Boards want an AI story tied to escalation rate, MTTR, and CSAT on real technical queues.
- Security and legal still need SOC 2, tenant isolation, and audit trails before any autonomous customer reply ships.
AI you can measure
- Live in your CRM in weeks, not quarters, starting with a pilot queue and clear escalation baselines.
- Track escalations, MTTR, and CSAT on the hard product work that shapes capacity and retention.
- Start assisted with citations and human review. Expand autonomy when your team is confident.
- Connect the sources your engineers already use: tickets, docs, Jira, Slack, and past resolutions.
- Point to named customers with published results when you build the internal business case.
How AptEdge helps
Autonomy you control
You set scope, tone, and escalation rules. AptEdge earns trust one queue at a time as quality and citations prove out.
Enterprise security
SOC 2 Type II, tenant isolation on GCP, connector scoping, and no training on your customer or product data.
Built for B2B technical support
Multi-hop investigation with grounded citations for tier-2 and tier-3 product issues inside Salesforce, ServiceNow, and Zendesk.
CRM-native rollout
Deploy assist and autonomy where agents already work, with measurable baselines on escalation rate, MTTR, and CSAT from week one.
Named customer proof
Point to Boomi, Netwrix, CyberArk, and other enterprise B2B teams when you socialize the business case with finance and the board.
Built for
VP Support, VP Customer Success, and CX executives at enterprise B2B SaaS companies.
Integrates with
- Salesforce
- ServiceNow
- Zendesk
Not for
- B2C contact centers optimizing AHT only
- Teams without complex product support
Related products
Customer proof
Common questions
What ROI should I expect?
Customers measure reduced escalations, faster resolution, reclaimed senior capacity, and improved CSAT within the first quarter on enterprise B2B technical support queues.
How is AptEdge different from native CRM AI or chatbots?
AptEdge is built for complex B2B product support with multi-hop investigation, grounded citations, CRM-native workflows, and earned autonomy that moves escalation rate, MTTR, and CSAT. It complements native CRM AI for broader service workflows.
How much autonomy do we have to turn on?
None on day one if you prefer. Most VP Support rollouts start in assist mode, then expand autonomous resolution on defined ticket types once quality proves out.
Is AptEdge SOC 2 certified?
Yes. AptEdge is SOC 2 Type II with tenant isolation on Google Cloud Platform and does not train on customer data.
How do I build the internal business case?
Start with a pilot queue, measure escalation rate and MTTR against a baseline, and expand scope as resolution quality proves out. Named customer results help socialize the case with finance and the board.
Who is this for?
VP Support, VP Customer Success, and CX executives at enterprise B2B SaaS companies accountable for escalations, CSAT, and support capacity.