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Fix knowledge sync delays

Most sync delays are caused by credential expiry, scope changes in the source system, or rate limits during large backfills.

Quick checks

  1. Open Settings → Integrations and confirm the connector status is healthy.
  2. Re-authenticate if the token expired.
  3. Review recent admin changes in Confluence, SharePoint, or your CRM.

If a backfill is running, large tenants may take up to an hour to fully catch up. Contact AptEdge support if delays persist beyond the stated window.