Security and compliance
Tenant isolation, SOC 2 Type II, no training on customer data, and enterprise connector controls that survive infosec and vendor review.
Enterprise B2B technical support AI that passes security review and handles complex tickets at global scale
Tenant isolation, SSO, SOC 2 Type II, and multi-hop AI for Salesforce, ServiceNow, and Zendesk queues that cannot afford hallucinated product answers.
Global support orgs need AI that passes security review and still works on the multi-hop product tickets that live across Salesforce, ServiceNow, Zendesk, and the wikis nobody keeps in sync. AptEdge is built for enterprise B2B technical support: grounded citations, earned autonomy, audit trails, and named customer proof that survive infosec and vendor review.
Why enterprise rollouts stall
- Pilot AI tools struggle to pass security review or scale beyond one queue once legal and infosec get involved.
- Global teams need consistent, cited answers across languages, regions, and complex product lines.
- Integrations must respect least-privilege access to CRM, wikis, Jira, and collaboration tools.
- Executives need audit trails and human control on high-value customer tickets.
- Tier-2 and tier-3 B2B issues require multi-hop investigation that single-source retrieval cannot finish.
Built for enterprise support operations
- Dedicated tenant on GCP with SOC 2 Type II controls and no training on customer data.
- SSO, role-based access, and connector scoping for Salesforce, ServiceNow, Zendesk, and knowledge sources.
- Works across global CRM stacks and custom sources with grounded citations on every suggestion.
- Human-in-the-loop with earned autonomy and full auditability as autonomy expands.
- Roll out queue by queue with measurable escalation, MTTR, and CSAT outcomes for leadership.
How AptEdge helps
Global scale
50+ languages and distributed support teams on shared institutional knowledge so regional queues stay consistent without rewriting every playbook.
Complex ticket capability
Multi-hop investigation with grounded citations for enterprise B2B product support inside Salesforce, ServiceNow, and Zendesk.
Named enterprise proof
CyberArk, Hexagon, Boomi, and other global B2B vendors run AptEdge in production on real technical support workloads.
Earned autonomy with audit trails
Start assisted, expand autonomy on defined scopes, and keep full auditability for security, legal, and support leadership.
Measurable executive outcomes
Roll out queue by queue with escalation rate, MTTR, and CSAT baselines VP Support and the CIO office can report.
Built for
Enterprise VP Support, CIO office stakeholders, and security-conscious B2B SaaS companies.
Integrates with
- Salesforce
- ServiceNow
- Zendesk
- Confluence
- Jira
- Slack
Not for
- Startups with no security review process
- B2C-only support teams
- On-prem only without cloud connectors
Related products
Customer proof
Common questions
What is enterprise support AI?
Enterprise support AI is AI built for large B2B support organizations that need security, auditability, and the ability to resolve complex product tickets across CRM and engineering systems with grounded citations and earned autonomy.
How is AptEdge different from native CRM AI or chatbots?
AptEdge targets multi-hop enterprise B2B technical support with grounded citations, earned autonomy, CRM-native workflows, and controls that pass security review. That complements native CRM AI for scripted and Help Center workflows.
Is AptEdge SOC 2 certified?
Yes. AptEdge maintains SOC 2 Type II controls with tenant isolation on Google Cloud Platform and does not train on customer data.
How much autonomy do we have to enable?
None initially. Enterprise teams typically start in assist mode with human review, then expand autonomous resolution on defined scopes with full audit trails.
Can security teams review data flows?
Yes. See our Security page and Trust Center for architecture, connector scopes, and compliance documentation.
Who is Enterprise Support AI for?
Enterprise VP Support, CIO office stakeholders, and security-conscious B2B SaaS companies running global Salesforce, ServiceNow, or Zendesk support orgs.