AptEdge Industry Advisor Program

AptEdge industry advisors are an invite-only group of support and CX leaders. They share consultative guidance on how to transform support operations with AI, from pilot design through rollout, not slide decks.

Executives from complex support enterprises with domain expertise

Meet our industry advisors

Steve Kennedy

VP of Global Customer Success, ScaleOps

Formerly Global Vice President, Customer Success, Sumo Logic

Steve led global customer success, support, and post-sales engineering at Sumo Logic. He focuses on unifying fractured post-sales teams and putting knowledge where engineers can actually use it.

Catharine Coleman

Vice President of Global Technical Support, Netwrix

Formerly VP of Global Customer Support and Learning, Everbridge

Catharine runs global technical support at Netwrix after leading support and learning at Everbridge. She has spent her career putting AI and process change into real support orgs, not slide decks.

Brent Cogswell

Head of Customer Success, Schneider Electric

Formerly VP of Customer Care, North America, Schneider Electric

Brent leads customer success at Schneider Electric, after years running customer care for North America. He knows what it takes to move a large support organization from reactive to proactive.

Gerald Hastie

CX and operations advisor, Independent

Formerly Senior Director, Roblox, and Global Head of Customer Operations, Pinterest

Gerald has run customer operations at companies including Roblox, Pinterest, Google, and Time Warner Cable. He brings a clear view of what works when support has to perform at consumer and enterprise scale.

Adam Savage

Partner, Advantary Capital Partners

Formerly Chief Operating Officer, Hexagon Manufacturing Intelligence

Adam ran operations at Hexagon Manufacturing Intelligence, including global technical support. He has been public about why buying purpose-built support AI beat building it in-house.

David Tirazona

SVP, Customer Success, Reco

Formerly EVP, Chief Customer Experience Officer, Lookout

David (DT) was Lookout's first executive-level customer experience leader, spanning success, support, and enablement. He has scaled post-sales organizations across several security companies.

Jon Rock

Founder, Rock Product Support Consulting

Formerly Senior Director, Global Support, Everbridge

Jon spent years running global technical product support at Everbridge, including 24x7 engineering teams and customer learning. He now advises support leaders on how to scale operations without losing the plot.

Sri Velamoor

Advisor, GTM Strategy & Operations, Factor

Formerly VP at Workiva and Icertis

Sri has led customer experience, global support, and product enablement at Workiva and Icertis. He advises on GTM strategy and operations for AI transformation of critical customer workflows.