Feb. 02, 2023
Meet Aakrit Prasad the co-founder of AptEdge, a customer service platform that uses artificial intelligence (AI) to help businesses improve their resolution times, prevent escalations, and deliver an exceptional customer experience. But Aakrit's journey to founding AptEdge is an interesting one, filled with lessons learned and a passion for customer support.
Aakrit's background is in product management, and he got his start at AppDynamics, a leading application performance monitoring company. As a product leader at AppDynamics, he worked on the core product and support escalations and it was here that he saw the challenges that companies face in managing customer support.
"I found a disconnect in the workflow while working closely with support teams as a product leader and one of the problems that caught our attention was the lack of visibility into issues caused by product updates that could lead to escalations."
Determined to solve this problem, Aakrit P. teamed up with Anthony Kilman, the engineering lead at AppDynamics, to build a solution. They set out to create a layer of intelligence that sits on top of the ticket data and can analyze tickets in real-time and detect similarities across them. They also listened to front-line agents about their support workflow and learned about the importance of surfacing knowledge articles and providing analytics for all tickets.
Today, leveraging the power of Generative AI (GPT), AptEdge is helping businesses worldwide improve their customer service operations and drive business growth. Its AI-powered insights, comprehensive view of customer needs, and data-driven approach have made it an essential tool for any business looking to deliver an exceptional customer experience.
"I'm passionate about customer support and empowering businesses to deliver an exceptional customer experience, I'm proud of what we've built at AptEdge and the difference it's making for businesses worldwide."
As the co-founder of AptEdge, Aakrit plays a crucial role in the direction and growth of the company. In addition to his responsibilities as CEO, Aakrit is heavily involved in the product development and strategy of AptEdge.
"My role at AptEdge is multifaceted," says Aakrit. "I'm responsible for the overall direction and growth of the company, hiring the best people, as well as working closely with our product and engineering teams to develop and refine our platform. I'm also heavily involved in customer acquisition and partnerships, as well as managing our finances and operations."
But Aakrit's vision for AptEdge goes beyond just building a successful company. He believes that AptEdge has the potential to make a real impact on the way businesses approach customer support and deliver an exceptional customer experience.
"My vision for AptEdge is to create a world where businesses can easily understand and respond to their customer's needs and empower businesses with the tools and insights they need to deliver an exceptional customer experience, drive business growth, and foster long-term customer loyalty."
With its AI-powered insights, comprehensive view of customer needs, and data-driven approach, AptEdge is poised to revolutionize the way businesses approach customer support and deliver an exceptional customer experience.
To learn more about AptEdge, visit: https://www.aptedge.io/