AI Answer Engine
Transform domain knowledge with Answer AI
AI-Driven Search
Powered by Generative AI
Index and search disparate systems including knowledge bases, ticketing platforms, project trackers, and social channels to bring the most relevant answers. Available via a web interface or embedded in common platforms such as Salesforce, Zendesk, and ServiceNow. AptEdge's proprietary machine learning brings the industry's most accurate results in real time.
Powered Answer Engine
AptEdge leverages the power of Generative AI to create the industry’s first “Answer Engine” allowing customer care teams to find answers quickly to resolve critical customer issues.
Improve Resolution Times for Voice and Chat
By providing immediate answers for your agents, improve resolution and handle times by lowering call holds, dead air, and inefficiencies in looking for answers
AptEdge provides fast, accurate answers to all customer problems. We’re bringing AptEdge to our entire company.
Charles Coaxum
Former VP, Customer Experience
