Answer AI
AptEdge is building the industry’s first Answer Engine powered by Generative AI
Powered by Generative AI
Unifying Knowledge for Instant Answers
AptEdge is building the industry’s first Answer Engine powered by Generative AI
How it works
With AptEdge to bring together disparate knowledge sources and return the most relevant answers, we are leveraging purpose built AI for Case Resolution to turn search results into context specific, customer centric answers
Answer
anything, instantly
Automate
common responses
Classify
issues & sentiment
Generate
articles & content
Summarize
conversations
Translate
into multiple languages
FAQ
How does AptEdge leverage AI and machine learning?
AptEdge leverages AI in two primary ways. First, our unified search uses AI to understand the semantic meaning of the query, and then identifies conceptual links between the knowledge articles and referenced support cases to find the most relevant answer sources. Second, AptEdge utilizes LLMs to create a human-readable answer to the question from top sources. The agent can then edit that answer directly or further enhance it with AI.
What makes AptEdge different from other answer engines?
AptEdge’s proprietary AptEdge technology leverages our own AI models to look through disparate knowledge sources before leveraging GPT LMMs to create the answer. This experience lives right in the ticketing platform that the agent is using. Additionally, AptEdge also captures ticket trends and commonalities, allowing the support team to deflect and prevent escalations.
How does AptEdge help in customer support with GPT?
AptEdge AI finds answers to customer questions and uses Generative AI to create human-readable responses in seconds.