About
Cority provides a comprehensive suite of software solutions for Environmental, Health, Safety (EHS), and Sustainability management.
Its CorityOne platform is a human-centered enterprise SaaS solution designed by industry experts.
The platform helps organizations become healthier, safer, and more sustainable through unified workflows, analytics, and expert-driven insights.
Challenge
- Reduce the time required for new agents to reach target productivity levels.
- Improve resolution times for customer support requests.
- Accelerate onboarding and training for new support agents.
- Increase efficiency despite the complexity of Cority's platform.
Solution
Cority selected AptEdge to improve agent productivity, onboarding, and customer support efficiency using AI-powered knowledge access.
Integration with Existing Systems
Federated knowledge across Confluence, Jira, Salesforce, and other systems without requiring additional connector costs.
Training and Onboarding
Provided hands-on analyst and team lead training to accelerate adoption.
AI-Powered Support
Delivered AI-driven reporting, data visualization, and proactive customer frustration detection.
Impact
- Reduced onboarding time
- Improved agent productivity
- Faster customer issue resolution
- Lower operational costs
- Improved agent experience
- More effective AI-driven problem solving
Strategic Alignment
Cority leveraged AptEdge to improve agent effectiveness, accelerate onboarding, reduce operational overhead, and enable AI-driven customer support improvements.