Conversation analytics
Turn qualitative support data into metrics product and GTM teams can act on.
AptEdge AI Product Suite
Business Intelligence
Business insights from support, no dashboards or SQL required.
Analyze 100% of customer conversations to identify emerging bugs, feature requests, and churn risks. Ask questions in plain language and get quantitative product insights.
Key capabilities
- Natural-language queries for support leaders
- Trend detection across ticket themes
- Churn and escalation risk signals
- No BI tooling or SQL required
Feature-level attribution
See which product areas drive the most volume, escalations, and dissatisfaction.
Executive-ready answers
VP of Support and CX leaders get answers in seconds, not sprint cycles.
More from the suite
See Business Intelligence in action
Get a personalized walkthrough for your support stack and ticket complexity.
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