WORKFLOW

WORKFLOW

Give direction to the most complex tickets

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WORKFLOW

Establish troubleshooting playbooks for agents

Create an Edge, then add knowledge base articles that your agents can access to resolve tickets faster from within their ticketing system. Include resolution steps, templates and a central location for collaborative comments.

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    Create new Edges from emerging ticket categories
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    Add knowledge base links & upload files
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    Monitor comments and refine playbooks
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Establish troubleshooting playbooks for agents

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Create an Edge, then add knowledge base articles that your agents can access to resolve tickets faster from within their ticketing system. Include resolution steps, templates and a central location for collaborative comments.

  • bullet
    Create new Edges from emerging ticket categories
  • bullet
    Add knowledge base links & upload files
  • bullet
    Monitor comments and refine playbooks
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Manage escalations with clear workflow

Your team is constantly bombarded with new support tickets, but you can route them all to resolution with streamlined escalations. Merge duplicate tickets, then reassign the complex, high-priority Edges to product experts for added context and insight.

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    Merge duplicate Edges
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    Reassign Edges to product experts
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    Monitor status for resolution

Manage escalations with clear workflow

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Your team is constantly bombarded with new support tickets, but you can route them all to resolution with streamlined escalations. Merge duplicate tickets, then reassign the complex, high-priority Edges to product experts for added context and insight.

  • bullet
    Merge duplicate Edges
  • bullet
    Reassign Edges to product experts
  • bullet
    Monitor status for resolution

Get bugs fixed faster

Customer satisfaction hinges on great products, but disorganized bug reporting slows developers down from fixing issues fast. Prioritize and package Edges for developers in Jira with full context and simple replication steps for quicker resolution and happier customers.

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    Create Jiras with full, consolidated context
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    Include replication step documentation
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    Prioritize Edges by revenue risk
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Get bugs fixed faster

thumbnail

Customer satisfaction hinges on great products, but disorganized bug reporting slows developers down from fixing issues fast. Prioritize and package Edges for developers in Jira with full context and simple replication steps for quicker resolution and happier customers.

  • bullet
    Create Jiras with full, consolidated context
  • bullet
    Include replication step documentation
  • bullet
    Prioritize Edges by revenue risk

Reduce unplanned escalations

Reduce unplanned escalations
Reduce unplanned escalations

Built for your workflow

BOOST

Automate workflows at the front lines

For support agents
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ANALYTICS

Proactively prevent tickets and customer churn

For support executives
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Collaborate with context

Start for Free
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