ANALYTICS

ANALYTICS

Customer insights your team can act on

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ANALYTICS

Identify real-time emerging trends

Detect new ticket categories as soon as they surface so you’re always on the pulse of customer concerns and sentiment. Then use trend data to make more informed staffing and scale decisions for your team.

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    Slice and dice across themes & categories
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    Analyze ticket trends by time periods
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    Scale support teams with confidence
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Identify real-time emerging trends

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Detect new ticket categories as soon as they surface so you’re always on the pulse of customer concerns and sentiment. Then use trend data to make more informed staffing and scale decisions for your team.

  • bullet
    Slice and dice across themes & categories
  • bullet
    Analyze ticket trends by time periods
  • bullet
    Scale support teams with confidence
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Prioritize by revenue impact

Connect your CRM with AptEdge and analyze revenue risk across themes. Pair that data with sentiment scores and prioritize your support teams for better customer retention.

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    Integrate with revenue data sources
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    Sort ticket categories by revenue risk
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    Sort tickets by sentiment score

Prioritize by revenue impact

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Connect your CRM with AptEdge and analyze revenue risk across themes. Pair that data with sentiment scores and prioritize your support teams for better customer retention.

  • bullet
    Integrate with revenue data sources
  • bullet
    Sort ticket categories by revenue risk
  • bullet
    Sort tickets by sentiment score

Share findings with your team

Prepare a Voice of the Customer (VOC) report for your next executive meeting in minutes. Easily share insights from customer support across the company for more successful products and happier customers.

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    Build VOC reports in minutes
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    Help developers prioritize by impact
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    Inform what features to optimize next
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Share findings with your team

thumbnail

Prepare a Voice of the Customer (VOC) report for your next executive meeting in minutes. Easily share insights from customer support across the company for more successful products and happier customers.

  • bullet
    Build VOC reports in minutes
  • bullet
    Help developers prioritize by impact
  • bullet
    Inform what features to optimize next

Protect your bottom line

Protect your bottom line
Protect your bottom line

Built for your workflow

WORKFLOW

Track and prevent customer escalations

For support managers
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BOOST

Automate workflows at the front lines

For support agents
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Turn insights into action

Get a Demo
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